Certificate III in Retail

Course Description – SIR30216 Certificate III in Retail

Open up exciting career opportunities in the retail sector with the Certificate III in Retail.

This course will provide you with training and industry experience, and will prepare you to undertake minor supervisory roles in a variety of retail settings. You will learn effective sales techniques, creative merchandising, customer service and administrative and team leadership skills.

This qualification provides the skills and knowledge for an individual to be competent in a retail environment. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

Learners will complete core units in building customer relationships, providing safe working environments and selling. Learners will also be able to choose from a wide range of electives in selling products, food safety, coordinating teams, stock ordering and maintenance, merchandising and creating displays.

Individuals with this qualification are able to perform roles such as: provide in-depth product and service advice in a retail environment, sell products and services in a variety of retail settings, perform point-of-sale transactions, organise and maintain work areas and displays, and carry out specific responsibilities, such as merchandising.

Key Learning Outcomes:

Outcomes include the development of the following employability skills:

  • Work effectively in a service environment
  • Work effectively as part of a team
  • Engaging customers
  • Build customer relationships and loyalty
  • Assist with customer difficulties
  • Sell to the retail customer
  • Contribute to workplace health and safety
  • Identify and respond to security risks

Entry Requirements

To undertake this qualification, individuals are not required to have previous retail experience, but may have had previous experience in roles such as:

  • Applying point-of-sale handling procedures
  • Interacting with customers
  • Operating retail technology
  • Performing stock control procedures
  • Applying safe work practices
  • Communicating in the workplace
  • Minimising theft.
  • Examples of evidence of retail experience may include: job descriptions and references from current or past employers, or an entry interview to determine retail operational experience.

How does the learning happen?

National College of Vocational Education’s approach to learning is flexible. We respond to the needs of employers and employees alike to provide the outcomes that they both require.

The process starts with an interview to determine eligibility for recognition of prior learning. Experienced staff in a retail environment may have retail skills which can be recognised towards a National Qualification.

After this RPL process has been carried out, a learning program will be designed in consultation with the participant to suit their individual learning and workplace needs. The method for your training will include on-the-job training, work based projects, online learning and face to face classroom training.

This learning is supported by print resources, training sessions when required, on-line resources and work-based projects making the learning easier, more convenient, and more importantly, more relevant to the job.

A qualified assessor will visit participants on a needs basis, to support, coach and assess learning. The coach will also be available to communicate with course participants via phone, email or any other form of communication that suits the individual.

Who is the course for?

The course is aimed at people wanting to improve their skills and abilities to gain a greater knowledge and qualifications in retail operations.  People applying for this course may be:

  • Retail store staff
  • Retail supervisors
  • Customer service staff

What are the benefits?

The benefits of doing the Certificate III in Retail are:

  • Instruction by industry specialists
  • Learning in a peer group environment
  • Completion of a nationally recognised and accredited qualification
  • Pathway to higher level tertiary education

Graduates will be:

  • Competent in retail operations and/or supervision with the need to apply discretion and judgment
  • Responsible for others and provide or hold specific coordination or support responsibilities and able to perform roles such as:
  • Providing in-depth product and service advice in a retail environment
  • Selling products and services in variety of retail settings
  • Supervising a checkout area
  • Leading a team preparing and selling fast food items
  • Leading a department team within a large store or supermarket
  • Acting as an assistant to a manager of a small to medium store
  • Organising and maintaining work areas and displays
  • Carry out specific responsibilities, such as merchandising.

Course Structure

To complete a Certificate III in Retail, a total of 13 units of competency must be completed, comprising 8 core units and 5 electives relevant to the retail environment.

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