Certificate II in Retail Services

By March 9, 2015 Retail Courses No Comments

Course Description

The Certificate II in Retail Services will allow participants to gain training and industry placement in the broad retail sector.

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

Individuals with this qualification are able to perform roles such as:

Provide product and service advice in a retail store
Sell products and services in a variety of retail settings
Work as a checkout operator
Check stock and notext replenish shelves
Organise and maintain work areas and displays
The course is an important foundation for participants in the key operational areas specific to the retail environment, such as how to operate retail equipment, interacting with customers and how to handle point of sales.  The course has been designed as the standard entry level qualification for the retail sector and will help individuals wishing to develop their skills and knowledge to begin a career in the retail industry.

The skills you will learn will enable you to work in many different retail situations, increasing your value as an employee and broadening your knowledge of retail operations. The training will assist you in developing the critical skills required to be an effective team member.

Key Learning Outcomes:

Outcomes include the development of the following employability skills:

Communicating effectively in the workplace
Working as part of a team
Solving problems within the retail environment
Using initiative and enterprise to improve the work environment and its functions
Planning and organising daily tasks
Self management to develop understanding and ability to follow store policies
Learning new ways of doing things
Use of technological systems within the retail environment
Entry Requirements
There are no special entry requirements for this qualification.

How does the learning happen?

National College of Business Management’s approach to learning is flexible. We respond to the needs of employers and employees who we work with.
The process starts with an interview to determine eligibility for recognition of prior learning. Experienced staff in a retail environment may have retail skills which can be recognised towards a National Qualification.

After this RPL process has been carried out, a learning program will be designed in consultation with the participant to suit their individual learning and workplace needs. The method for your training will include on-the-job training, work based projects, online learning and face-to-face.

This learning is supported by print resources, training sessions when required, on-line resources and work-based projects making the learning easier, more convenient, and more importantly, more relevant to the job.

A qualified assessor will visit participants on needs basis, to support, coach and assess learning. The coach will also be available to communicate with participants via phone, email or any other form of communication that suits the participant.

The information required to address the performance criteria for each of the elements of the units has been integrated where appropriate and is presented in three modules which relate to three holistic areas.

Who is the course for?

The course is aimed at people wanting to improve their skills and abilities and gain a greater knowledge and qualifications in retail operations and includes:

  • Sales assistants
  • Customer service representatives
  • Crew members
  • Checkout operators

What are the benefits?

The benefits of doing the Certificate II in Retail Operations are:

  • Instruction by industry specialists
  • Learning in a peer group environment
  • Completion of a nationally recognised and accredited qualification
  • Pathway to higher level tertiary education

Graduates will be able to perform such roles as:

  • Providing product and service advice in a retail store
  • Selling products and services in a variety of retails settings
  • Operating a checkout area
  • Checking stock and replenishing retail shelves
  • Organising and maintaining work areas and display
  • Preparing and selling fast food items
  • Store, rotate and replenish food stock

Course Structure

To achieve a Certificate II in Retail learners must complete a total of 14 units of competency comprising of 8 core units and 6 elective units. The six elective units may be chosen from a wide range of electives in selling products, food safety, product knowledge, point of sale processing and food handling, to suit their particular interests and work context.

In all cases selection of electives will be guided by the job outcome, local industry requirements and the characteristics of this qualification.

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