COURSE DESCRIPTION – BSB30115 Certificate III in Business
The Certificate III in Business qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
This course prepares students to work in industries with a position in office administration. Graduates of this course may gain employment in administration, reception or customer service.
There are no special entry requirements for this qualification however possession of English and numeracy skills equivalent to Year 10 would provide a desirable starting point.
Total number of units = 12
1 core unit plus
11 elective units
The eleven elective units may be chosen from a wide range of areas including applying WHS knowledge in a workplace, maintaining business resources, customer service, producing spreadsheets and maintaining financial records, working in a business environment, continuous improvement, teamwork and interpersonal communication, and organising workplace information and personal work priorities.
In all cases selection of electives in the Certificate III in Business will be guided by the job outcome, local industry requirements and the characteristics of this qualification.
Key Learning Outcomes:
- Applying knowledge of WHS legislation in the workplace
- Determining, administering and maintaining resources and equipment within a business
- Identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service
- Developing spreadsheets through the use of spreadsheet software
- Maintaining daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes
- Gathering information and maintaining effective relationships and networks
- Supporting operational practices and procedures within an organisation
- Supporting an organisation’s continuous improvement systems and processes
- Working in a team environment to promote team commitment and cooperation
- Organising and applying workplace information in the context of the workplace processes and systems
- Providing advice and information about the development and distribution of products and services
- Planning and organising own work schedule for the day
- Obtaining feedback on work performance and identifying opportunities for improvement
How does the learning happen?
National College of Vocational Education’s approach to learning is flexible. We respond to the needs of employers and employees who we work with. The process starts with an interview to determine eligibility for recognition of prior learning. Experienced staff in a business environment may have business skills which can be recognised towards a National Qualification.
After our RPL process has been carried out, a learning program will be designed in consultation with the participant to suit their individual learning and workplace needs. The method for your training will include on-the-job training, work based projects, online learning and face-to-face.
This learning is supported by print resources, training sessions as required, on-line resources and work-based projects making the learning easier, more convenient, and more importantly, more relevant to the job.
A qualified Certificate III in Business assessor will meet with participants on a needs basis, to support, coach and assess learning. The coach will also be available to communicate with participants via phone, email or any other form of communication that suits the participant.
The information required to address the performance criteria for each of the elements of the units has been integrated where appropriate.