Certificate II in Business


The Certificate II in Business qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

This course prepares students to work in industries with an entry-level position in office administration. Graduates of this course may gain employment in administration, reception or customer service.

Entry Requirements:

There are no special entry requirements for this qualification however possession of English and numeracy skills equivalent to Year 10 would provide a desirable starting point.

Course Structure
Total number of units = 12
1 core unit plus
11 elective units

The eleven elective units may be chosen from a wide range of areas including customer service, working in a business environment, information management, interpersonal communication, using IT, and workplace effectiveness.

In all cases selection of electives will be guided by the job outcome, local industry requirements and the characteristics of this qualification.

Key Learning Outcomes:

  • Communicating verbally with clients and colleagues
  • Drafting routine correspondence that meets the organisational standards of style, format and accuracy
  • Working in a team environment to promote team commitment and cooperation
  • Choosing appropriate methods for communication and transferring information
  • Dealing with client enquiries and complaints
  • Planning and organising own work schedule for the day
  • Planning the layout of simple documents using appropriate software
  • Dealing sensitively with client needs and cultural, family and individual differences
  • Obtaining feedback on work performance and identifying opportunities for improvement
  • Encouraging, acknowledging and acting on constructive feedback from team members
  • Using manuals, training booklets and online help to overcome difficulties
  • Selecting, maintaining and using business technology appropriate to the task

How does the learning happen?

National College of Business Management’s¬†approach to learning is flexible. We respond to the needs of employers and employees who we work with.The process starts with an interview to determine eligibility for recognition of prior learning. Experienced staff in a business environment may have business skills which can be recognised towards a National Qualification.

After this RPL process has been carried out, a learning program will be designed in consultation with the participant to suit their individual learning and workplace needs. The method for your training will include on-the-job training, work based projects, online learning and face-to-face.

This learning is supported by print resources, training sessions when required on-line resources and work-based projects making the learning easier, more convenient, and more importantly, more relevant to the job.

A qualified assessor will visit participants on a needs basis, to support, coach and assess learning. The coach will also be available to communicate with participants via phone, email or any other form of communication that suits the participant.

The information required to address the performance criteria for each of the elements of the units has been integrated where appropriate and is presented in three modules which relate to three holistic areas.

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